Gotv Self Service: How To Clear The E16 Error Message After Making Payment

Using the Gotv Self Service from experience and from a User perspective is the most convenient way of getting rid of the E16 error message even after you recharge Your Gotv Account. For all Gotv and Dstv Customers in Nigeria, Kenya, Malawi and Ghana this has been a frequent challenge they face even after making payment either at the bank or through the online payment platform.

 

In this Post we would be digging dip on how we can get rid of this error message in just a few clicks of a button. I will be sharing with us a method I have used before in clearing the error message which worked perfectly for me.

 

Best Method In Clearing The E16 Error Message

Step1.  http://eazy.gotvafrica.com/?country=Nigeria Look for Clear Error Code at the Right hand side of the page.

 

 

 

Step2. On the home page scroll down and select the option “Clear Error Code” this would take you to the error correction page.

 

Step3. Enter your IUC Number Select the GoTVE16, Enter the Code Display. And click on Clear Error.

 

Step4. Please ensure that your Gotv device is Switched ON before you carry out the steps above.

 

Other Ways Of Clearing The E16 Error Message On Your Gotv Decoder

Method 2

On your Mobile Phone, kindly send “RESET IUC to 4688” as SMS. Wait for a few minutes while your Decoder still remains On, you will regain signal after a few minute of sending the SMS.

 

READ ALSO: FlashMeCash: How To Make DSTV/GOTV And Other Payment Online

 

Method 3.

The last method of getting clear the error message is to Call Customer Care. Most people like this method because your decoder will be activated immediately if you speak with a customer service representative. However it is costly due to the fact that they start charging you immediately the line is engaged. You can call Dstv/Gotv on 08039003788 or 012703232.

 

You Need not to worry, you can reach Gotv/Dstv Customer Service at no COST OR CHARGES when you call them.

DSTV/GOTV Toll Free Lines

Airtel… 07080630333

Etisalat…. 09090630333

MTN….. 08149860333

Glo …… 08113630333 Or 08003788266

 

35 Comments



  1. // Reply

    For some days now so many channels stopped showing, I have scanned for several days. Yet nothing happened. Pls what could be d reason and he do we resolve it.


  2. // Reply

    so annoying after payment since 7/11/17 with iuc no 2014369002 I could not view my channel.keep telling me not yet credited


    1. // Reply

      Sorry for the inconvenience Sunday. Kindly call the customer service.


  3. // Reply

    After payment since three weeks ago, the error code has refused to leave my screen, nt finding it funny again


    1. // Reply

      Please call the customer service for assistance


  4. // Reply

    since yesterday after recharging my gotv account , i have received a message that shows that my account has been successful activated bt i can’t view the cheannal an i can’t fix the 16 error codo please why.


    1. // Reply

      Sorry for the delay. Kindly follow the steps here to clear your E16 Error.


  5. // Reply

    I am havin challenge wit my decoder channel E16 an bollywood is showin error or subscription scrimble an oder channels which i canot remember again dis is my iuc no. 2017086928


  6. // Reply

    I just subscribe about few hours ago and not received any message and was trying to clear d E16 true self service but unable to type my iuc number


  7. // Reply

    My name is Joseph ogboke since I recharged Gotv 24/12/2017.it has refused to show the channels.am seen error 16 some things some thing.my luc is 2022408755 . please help to restore it.


    1. // Reply

      Please call the customer care for assistance.


  8. // Reply

    Some stations have gone off from my decorder when there was a sudden change of powersupply.
    My IUC :7016613841


  9. // Reply

    big brother Africa is not showing my iuc 4623439674


  10. // Reply

    Clear the error E16 . This is my IUC NO 2019444245


  11. // Reply

    Clear the error code E16 on channel 29 it was showing and suddenly stopped I have tried calling. Please this is no longer funny. IUC NO 2028930922


  12. // Reply

    Plz just subscribe since 3hrs ago and my govt is not activated since i paid plz i want to watch lies of the heart by 8 plz kindly connect what i paid for IUC 2022009791


  13. // Reply

    Pls i have tried all the clearing error codes options an its not working wat will i do? This my IUC number 4620873927


  14. // Reply

    pls after reacharging i can view channel 29 the bigbrother chenel e16 erow code assistant pls my iuc no. 4613967607


  15. // Reply

    please clear the error code I have really tried to do it but it seems but is nt going channel 29 am nt finding funny,the customer care line u can’t even reach them please help me my iuc number 2028599731


  16. // Reply

    I received called and massage that I should pay 1250 for gotv with ICU no. 2020754838.


  17. // Reply

    If you’re having problem after recharging your gotv just call the customer service line it will be fix sharp sharp.that’s how I use to does mind When having problem after recharging.


  18. // Reply

    Please you guys sent me message to make payment of 1250 into this iuc 2003618926 on 21 March, which I have done. Please reset the system


  19. // Reply

    my name is Cynthia Kaleya I paid my subscribers three days ago but nothing is working out all I can view is a E16


  20. // Reply

    I JUST RECHARGE MY GOTV MAX DECORDED WITH N3,800 TODAY. BUT ALL THE ALL THE MAX CHANNELS ARE NOT SHOWING, I SWAPED MY FORMER DECODED TO GET A NEW DECORDED TODAY, BECAUSE OF CHALLENGES WITH THE FORMER ONE. OLD IUC NO 2028931339, NEW IUC NO 4622407150. MY DECERDED WAS MIGRATED FROM GOTV PLU TO GOTV MAX, PLEASE ACT FAST. THANKS.


  21. // Reply

    SOME CHANNELS ON THE MY GOTV MAX ARE NOT SHOWING. BUT SHOWING ALL THE GOTV PLUS CHANNELS.THANKS


  22. // Reply

    Gotv Boutique have how many channels


  23. // Reply

    It’s soo annoying, after I have recharged my decoder with iuc number 4613982842 , the E16 code still presisted, I have used all the various means of clear code E16 but no avail. Please help.this unfair


    1. // Reply

      I would advise you always keep your decoder on before recharging to avoid all these troubles.


  24. // Reply

    So annoying after a make payment on 15/04/18 around 6-30pm and on the IUC no 7018840337 still not activate


  25. // Reply

    Please help me clear E16 error code on 2029001433


  26. // Reply

    It’s soo annoying after calling me from Gotv that I should recharge which I recharged the E16 code still persisted please help me this is very very unfair my IUC number 4601654850

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