Using the Gotv Self Service from experience and from a User perspective is the most convenient way of getting rid of the E16 error message even after you recharge Your Gotv Account. For all Gotv and Dstv Customers in Nigeria, Kenya, Malawi and Ghana this has been a frequent challenge they face even after making payment either at the bank or through the online payment platform.
In this Post we would be digging dip on how we can get rid of this error message in just a few clicks of a button. I will be sharing with us a method I have used before in clearing the error message which worked perfectly for me.
Best Method In Clearing The E16 Error Message
Step1. http://eazy.gotvafrica.com/?country=Nigeria Look for Clear Error Code at the Right hand side of the page.
Step2. On the home page scroll down and select the option “Clear Error Code” this would take you to the error correction page.
Step3. Enter your IUC Number Select the GoTVE16, Enter the Code Display. And click on Clear Error.
Step4. Please ensure that your Gotv device is Switched ON before you carry out the steps above.
Other Ways Of Clearing The E16 Error Message On Your Gotv Decoder
On your Mobile Phone, kindly send “RESET IUC to 4688” as SMS. Wait for a few minutes while your Decoder still remains On, you will regain signal after a few minute of sending the SMS.
The last method of getting clear the error message is to Call Customer Care. Most people like this method because your decoder will be activated immediately if you speak with a customer service representative. However it is costly due to the fact that they start charging you immediately the line is engaged. You can call Dstv/Gotv on 08039003788 or 012703232.
You Need not to worry, you can reach Gotv/Dstv Customer Service at no COST OR CHARGES when you call them.
DSTV/GOTV Toll Free Lines
Glo …… 08113630333 Or 08003788266